Frequently Asked Questions
Are these gel nail polishes, will you ever have gel? How can I remove them?
Our products are regular air dry nail polishes and do not require any gel lamps, UV light, LED light, or any other special equipment. Simply paint your nails and let them air dry!
To remove, simply use a cotton ball dipped with regular nail polish remover or Acetone. No soaking is required.
How long will it take to receive my order, where do ship from and how do you ship?
SHIPPING: Your order will typically leave our warehouse within 24-48 hours MON-FRI.
Sales events, holiday, or new product launches might delay shipping times by a few business days.
TRANSIT: We ship all domestic USA orders via USPS and all international orders via FEDEX.
Typical delivery time is within 2-7 days excluding weekends.
COMBINING / SPLITTING ORDERS: Your order might arrive in multiple packages to speed up shipping times.
Multiple orders may be combined and shipping refunded if shipped to the same address.
SHIP FROM: All orders are shipped from our Cleveland warehouse.
Are your products 10-free, vegan, and cruelty free?
We are proud to say that our products are VEGAN, CRUELTY-FREE, and BIG 10 FREE!
We do not use these 10 toxic chemicals in our formulations: Formaldehyde, Toluene, Dibutyl Phthalate (DBP), Camphor, Formaldehyde Resin, Xylene, Ethyl Tosylamide, Triphenyl Phosphate (TPHP), Parabens, and Fragrances.
The product I wanted is sold out! What are my options?
While we try our best to keep our shop stocked, due to the hand crafted nature of our products, limited supply availability and high demand, stock levels will fluctuate and can't be guaranteed. If a product you wanted is sold out, please sign up for a "back in stock" notification located directly on the item page.
We are not able to hold items for a later date.
Have a different question or comment? We'd love to hear from you!
Contact Us
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Get in touch
CUSTOMER SERVICE
support@starrily.com
WHOLESALE
wholesale@starrily.com
PRESS
pr@starrily.com
MAILING ADDRESS
Starrily, Inc.
17830 Englewood Drive, STE #1
Middleburg Heights, OH, 44130
support@starrily.com
wholesale@starrily.com
pr@starrily.com
Starrily, Inc.
17830 Englewood Drive, STE #1
Middleburg Heights, OH, 44130